Refund policy

Return & Refund Policy

We want you to love your QELVIO glassware — but if something isn’t quite right, we’re here to help.

🕊️ Returns

We offer a 30-day return window from the day your order is delivered. To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging
  • Accompanied by proof of purchase (e.g. order number)

To initiate a return, please use the contact form on our website. Our team will get back to you with return instructions and a shipping label (if the return is approved).
Please do not send any items back without prior confirmation — they will not be accepted.

🛠️ Damaged or incorrect items

We carefully inspect each order before shipping, but if something arrives broken, defective, or incorrect, please reach out through the contact form as soon as possible. We’ll make it right.

🚫 Items that cannot be returned

For safety and hygiene reasons, we do not accept returns on:

  • Sale items
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods, beauty/personal care products, or hazardous materials

If you're unsure whether your item qualifies for return, just send us a message.

🔁 Exchanges

Need a different product? The best way is to request a return via the contact form, and once it's accepted, place a new order for the item you’d like instead.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you’re entitled to cancel or return your purchase within 14 days — no questions asked. The item must be unused, in its original packaging, and include proof of purchase.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, we’ll issue a refund to your original payment method within 10 business days.
Please note: It may take additional time for your bank or payment provider to process the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please reach out via our contact form.

Need help?
You can reach us any time via the contact form — we're always happy to assist.